UX Design Fundamentals

In developing the previous iterations of our products, we had taken a much more structured approach to managing the user experience. This was driven by our Product Manager at the time, who immersed himself in the subject, and created a simple, but powerful, framework which we could share and use within the team.

This approach was so successful that we felt that we felt it would be valuable for the new Product Development team to develop a better understanding as a group.

To achieve this, we turned to a local provider of digital skills training, CodeClan. I met the CodeClan team at the New Start Scotland Expo 2018 event in Glasgow, back in November 2018. Their short course on UX Design Fundamentals felt like a perfect fit for us, and we subsequently enrolled in the next scheduled session. This took place in Edinburgh in February, and the early signs are that this will prove to be a successful move!

The course was delivered by Wojtek Kutyla, an experienced UX practitioner, whose engaging and inclusive style soon had the entire group participating! We covered lots of interesting ground over the 3 days, and I certainly feel better-equipped to deal with the UX challenges we’ll face as we continue our product development journey. This starts as early as next week as we look to recruit a Lead Product Designer to take hands-on ownership of UX/UI Design for our team!

For the moment, I can certainly recommend both CodeClan and Wojtek to anyone looking to upskill either themselves or their team.

Just Getting Started

Taking the first few steps to share our journey.

 

My team and I are in the midst of a series of exciting developments!  We are building a series of data-driven products for Webhelp – both in the UK and across the Group – using Qlik and Microsoft software products, and a collection of supporting tools.  Recently, we’ve presented our work publicly and, as a result of the warm reception, I decided to start this blog to share our thoughts as we go!